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You are here: Home > Services > Back Office Support

 

Back Office Administration Support
Announcements
Helpdesk- Electronic Post Office
Designing & Publishing of Books
Designing CD covers and Mass Courseware CD Production
Courseware Dispatch and Delivery
Placement Assistance


Back Office Academic Support
Student-Faculty Chat Session Chat
Discussion Forum
Whiteboard Session
E-Mail
File Sharing
Ask Doubt
Assignments
Online Tests
Personal Contact Programme (PCP)
Practical Tasks/Exercises
Resources and Reference Material

Back Office Administration Support
Announcements- Announcements are sent to students on a regular and on-going basis and on a need basis, regarding various issues. This tool allows students to receive important notices and circulars issued by the university from time to time.

Helpdesk- Electronic Post Office- Thanks to internet and E-Mail service, 80% of the communication with the students and learning centres is done via E-Mail and only 20% communication via other means such as telephone/fax/post. Any person from anywhere in the world can send a E-mail to Helpdesk and can be rest assured of a prompt reply within 24 hrs.(excluding holidays). The HelpDesk receives around 50 E-mails daily and majority of them from students where they send their complaints, suggestions and enquiries. Organizations around the world willing to be a part of the Learning Network also send their applications to the HelpDesk.

Designing & Publishing of Books- The courseware books are authored by our faculty, academicians and industry experts, designed (start-to-finish) and published by our printers to provide excellent print quality. A regular sampling is done to ensure quality check.

Designing CD covers and Mass Courseware CD Production-
We have in-house CD production facility where courseware CDs can be produced in large numbers. A regular sampling is done to ensure quality check. The CD covers, stickers and labels are designed by our expert graphic designers.

Courseware Dispatch and Delivery- Courseware in the form of multimedia CD & Books are dispatched to students on per semester basis and the dispatch record is maintained both manually & electronically.

We have strategic tie-ups with top courier agencies for prompt courseware delivery and easy status tracking. The Record-keeping of content-dispatched is done through an interface provided in our MIS. The data gets regularly updated on the website thereby enabling the students to view his/her current courseware status.


Placement Assistance- Lovely Infotech has strategic tie-ups with various placement agencies to provide suitable placement assistance to the students.

 

Back Office Academic Support
Student-Faculty Chat Session Chat- Session facilitates the students to interact with Faculty and their batch-mates by exchanging written messages in real time. For this, both the users need to be online simultaneously and logged on to the Virtual Campus. We have full time dedicated for answering student queries in chat session.

Discussion Forum- Faculty answers student queries placed in discussion forum, which is an offline tool, used by the students for posting descriptive queries. This is an excellent collaboration tool for peer-to-peer discussions among students.

Whiteboard Session- Online Faculty takes a white board session for subjects where explanations cannot be made through text alone. This session takes place in real-time.

E-Mail- Students can send their questions to the faculty by E-Mail and the same are replied within 48 hours by the faculty.

File Sharing- In order to make learning more effective, case-studies and exercises prepared by our faculty are shared among the students via this tool. Thus, students can discuss and work collectively on the various tasks given by the faculty.

Ask Doubt- This facility allows students to post their academic queries to the faculty. Also a log of all the queries posted and answered is maintained.

Assignments- Students are given periodic assignments in each semester for continuous evaluation. Our faculty as per the specific examination pattern prepares the assignments and the students have the facility to send the same by mail or send them Online. Our faculty shall then award marks/grades to the students as per the pattern laid down by the organization.

Online Tests- The LMS has a facility whereby students are given Online Tests that could be multiple choice, true/false, match the following, fill in the blanks and also subjective type tests.

Personal Contact Programme (PCP)- The students enrolled in various programmes can avail Personal Contact Programme facility in each semester to clarify their doubts face-to-face with faculty.The schedule for contact classes is put up on the Web Site in advance. Students are also notified the timetable and venue for the contact programme by E-mail, newsletter and post.

Practical Tasks/Exercises- The students are given number of tasks and exercises by the faculty to provide sufficient practical exposure to the topics covered in the courseware. Students are given lab-books incase of IT programmes and case studies incase of Management programmes.

Resources and Reference Material- Our faculty has developed a huge repository of reference books, tutorials, white papers, journals, links to selective websites for providing additional learning facilities to students.


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